It was taking two people 8 hours each day just to file daily sales orders in file cabinets. That was just the sales department the credit department had almost the same problem.

The Organization: One of the nation’s largest steel distributors.

The Problem: Two different departments were drowning in paper, sales and credit. Sales processes 150 orders a day with 10-15 pages of documentation for each order. The paper needed to be collected and then filed in an ever growing row of file cabinets. The credit departments had to manage credit applications and reviews, D&B reports and conduct formal reviews twice per year. Paper gathering of all the right files was very time consuming, not to mentioned the paper storage demands.

The Solution: We implemented an OnBase ECM Software Application with dedicated scanners in each department. We even set up the credit department to AutoFill the index values from their financial application. Now each of these departments can access the documents through their computer instantly. No longer do documents need to be filed. The paper chase is over.

The Benefits: Over 12 hours per day of labor is being saved just by not filing the paper not to mention the time saved by not having to retrieve a file when needed. The credit department now can use more time to make credit decisions and the sales department can access past order detail electronically again saving physical retrieval time as well as serving customers more rapidly.

I almost forgot, anyone need any extra file cabinets?